Frequently
Asked Questions
| Q.
How do I update Cart-Scan? |
| 1) |
With Cart-Scan up and running,
click the CONFIGURE button. |
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| 2) |
Select the SUPPORT
tab. |
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| 3)
|
Fill in your access information
if not present.
(Click HERE
if you forgot them) |
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| 4)
|
Click the GET UPDATE button.
(Don't see the button? Follow THESE
instructions.) |
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| 5)
|
Read and follow the prompts. |
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| Q.
Cart-Scan says it will expire or is now in trial mode but I am not
due for renewal, why? |
| Cart-Scan updates are available monthly and you
should take advantage of that. You can update every two months but if you
go three months without updating, Cart-Scan will force you to do so. If
you do not, it will revert to trial mode and show you a message that you
need to do an update to fix. Simply update Cart-Scan (Click HERE if you
need directions) and it will fix the issue if your license is up-to-date. |
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| Q.
I can't get in to Cart-Scan to unlock the trial! It says thank
you for trying and takes me to www.cartscan.com. |
| If
you ran the trial today, then when you restart Cart-Scan it will tell
you it has already be run once and asks you if you want more information
on
purchasing. At this point you need to answer NO so you can get
in to click the configure button, enter your access codes and register.
If you answer yes, it will take you to this site for information on
how to purchase. |
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| Q.
How do I re-install Cart-Scan? |
| 1) |
DOWNLOAD and install
the CURRENT
RELEASE
(When the dialog pops up, select OPEN or RUN.)
|
|
|
| 2) |
It will come up in trial mode
once installed. |
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|
| 3) |
Follow the directions to update
Cart-Scan found HERE. |
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| Q.
I forgot my access codes. How can I get them? |
| 1) |
Click HERE
to have your access codes emailed to the address you registered with. |
|
|
| 2) |
You can change your Username,
Password, and email address by clicking HERE. |
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| Q.
How can I get a manual? |
| A. When
Cart-Scan is installed, so is the manual. Under windows 3.X, NT 3.X you
can find it in the program manager under the CPR group. In windows
95,98,NT 4.0,WIN2000,XP, click the START button, PROGRAMS,
and then CPR. You will need a web browser to view the manual.
You can also view the manual on-line HERE. |
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| Q.
How do I install Cart-Scan on a network? |
A. Installing
Cart-Scan on a network is simple! Perform each of the following steps and
DO NOT omit any. These instructions are all that you need. If you
find them difficult to follow, you may need a computer network consultant
to assist you.
IMPORTANT NOTICE: The following may need to
be performed by your IT department or computer consultant. Support on how
to install Cart-Scan on a network IS
NOT included
in your purchase of Cart-Scan. Assistance is available from CPR at our
current
hourly support
rate billed
in 15 minute increments with a minimum charge of 15 minutes.
| 1) |
Go to the server (or workstation
acting as the server) and download
the Cart-Scan
Install. |
|
|
| 2) |
Run the Cart-Scan
Install
and when it asks where to install Cart-Scan, specify X:\CARTSCAN
where X: is your SHARED
network drive.
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| 3)
|
Run Cart-Scan and
Follow the prompts. Once it is up and running, click CONFIGURE,
then the SUPPORT TAB. Enter your access information
(Click HERE
if you forgot them) and select GET UPDATE. Follow the prompts
again. Once finished, your license should now be setup on your server. |
|
|
| 4)
|
NOTE:
Workstations/Users MUST have Read/Write access to the Cartscan
folder on the server (As well as Delete if they will perform
updates).
Repeat the steps below under How
do I add a workstation on a network
for each workstation: |
|
|
| 5) |
If Cart-Scan loads as a trial
version, select CONFIGURE, then the Support Tab. Enter your
access information and click GET UPDATE. Click YES to
restart and perform the update. |
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| Q.
How do I add a workstation on a network? |
| 1) |
Double click the MY COMPUTER
Icon. |
|
|
| 2) |
Double click your server drive
letter. (If no drive letter present, you will need to map one.) |
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| 3)
|
Double click the Cartscan
folder. |
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| 4)
|
RIGHT CLICK the Cart-Scan
program (The icon with the transparent printer) and select Copy. |
|
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| 5) |
On a blank spot on your desktop,
RIGHT CLICK and select Paste Shortcut. (NOT
Paste!!!) |
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